Shipping & Return Policy

Indoor Delivery

This option allows you the opportunity to have the item carried inside your home. Items will be carried inside and placed on the first floor only. Price varies based on the specific product.

Return/Exchange Policy for Pronto Products

• All Brand products are guaranteed FREE returns or exchanges.
• Items are available for return or exchange for a minimum of 30 days after purchase (frequently longer depending on the item’s guarantee) Please contact us to process your return or exchange
Credits Once your return is verified, Pronto will issue a credit to the card used for the purchase. It can take up to 4 weeks for your card to be credited by the issuer. Purchases made by check or money order will be issued a check within 30 days.
NOTE: If your item was defective or damaged during shipping, please call us immediately at 1-800-544-3128 & we will arrange for the item to be replaced or repaired.
NOTE: All returns MUST have Return Authorization to be credited. Please call 1-800-544-3128 or email us at [email protected] to request your Return Authorization.

Cancellations for Pronto Products

We try to ship orders as fast as possible. We are happy to cancel your order if your shipment has not already been processed. To cancel, please contact our customer support ASAP. If an order has been processed, you will have to proceed with the return as outlined above.